Need to keep track of new messages or updates for a friend or family member's PC or printer? Simply add their device to your list and you'll be notified automatically. You can also view available and subscribed HP services. Improve the performance and reliability of your PCs and printers with automatic firmware and driver updates. You can configure your options to install updates automatically or to notify you when updates are available.
Help anytime with the HP Virtual Agent. Need help troubleshooting? Just ask! HP Support Assistant 8 requires. NET Framework 4. Glad to have been of assistance. Was this reply helpful? Yes No. Message 12 of Hi, Niki: Me again How about trying an older version of the HPSA, but one that is only about a year old Couldn't imagine why it wouldn't work on 64 bit. Level 2. Message 13 of Message 14 of Hi, Niki: Nothing is ever easy, is it! Unfortunately, I have no idea what all that stuff means either.
I was hoping it would just work. Message 15 of With great gratitude and sincerity, Niki. Message 16 of That is great news, Niki. I guess perseverance pays off. HP should let folks know to enable Net Framework 3.
That would save a lot of frustration and headaches for all concerned. Once again you're very welcome, and I was glad to have been of assistance. Best Regards, Paul. New member. Message 17 of When you are finished, click the to the right of each message to delete it. Figure : Messages are available. Figure : Error message. Uninstall the HP Support Assistant using the following steps:. In Windows, search for and open change or remove a program. After HP Support Assistant is installed and working, repeat the uninstall steps.
Figure : Uninstall confirmation. When the uninstall process is complete, open a web browser, and go to the HP Support Assistant website.
Figure : HP Support Assistant website. When the download box displays at the bottom of the screen, click Save. When the download completes, click Run , and then follow the on-screen instructions.
When the installation completes, select Yes , then click Finish to restart the system. When the system restarts, the HP Support Assistant icon displays on the task bar. Click the HP Support Assistant icon to open the application. If problems persist, make sure your Internet access is working correctly that is, you can browse the Internet and view Web pages , and the installed security software firewall is not blocking the updates to HP Support Assistant.
HP Support Assistant wakes the computer from sleep mode HP Support Assistant health analysis or tune-up might cause the computer to wake from sleep mode. Follow these steps to stop all programs from waking the computer, or refer to Preventing HP Support Assistant from opening automatically. In Windows, search for and open Edit power plan.
Figure : Edit Plan Settings. Also, click the drop-down menu next to Plugged in , then select Disable.
Figure : Advanced power settings Notebook PCs. Figure : Advanced power settings Desktop PCs. HP Support Assistant interrupts games, movies, or TV To prevent HP Support Assistant from interrupting video games, movies, or other activities, set the day and time that HP Support Assistant checks for updates to a time when the computer is on, but not being used by someone.
Under Next HP updates and messages are scheduled for: set the Day of the week: and Timing: options to a day and time you want to receive updates and messages from HP Support Assistant. Figure : Change Updates and messages schedule. Preventing HP Support Assistant from opening automatically HP Support Assistant automatically downloads messages and updates, gathers configuration information, analyzes your computer system, and prepares an action list.
To turn off HP Support Assistant, follow these steps:. In Windows, search for and open Task Scheduler. Figure : Task Scheduler Library. On the right panel, click Selected Item to expand the section, then select Disable. Figure : HP Support Assistant enabled. The selected task shows as disabled in the top center panel, and no longer opens automatically.
Figure : HP Support Assistant disabled. Follow these steps to fix the problem:. Go to the HP Customer Support website. Enter your product number to find an updated version of HP Support Assistant for your computer.
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